Rocky Mountain Tanks customers can cancel an order within 24 hours or any time before shipment. If the customer cancels the order within 24 hours, there will be no charges and money will be refunded. If a customer cancels an order after 24 hours, they will be charged with a $50 order processing fee. If an order is requested to be canceled after it has been shipped the order may not be returnable. RMT will make an effort to reroute the shipped order. In the case of a rerouted cancelled order the customer will be responsible for all shipping costs and a restocking fee of 25%.
Due to the nature of our business. Rocky Mountain Tanks needs to maintain a strict return policy. A return will only be accepted up to the duration and parameters of the manufacturer’s warranty for exchange or repair if a product is found to have a manufacturing defect (See Warranty Policy). All other return requests not related to the manufacturer’s warranty will require Return Authorization from RMT and will need to be shipped back to the manufacturer in the original packaging. Once it is received in satisfactory condition by the manufacturer, the original product will be refunded, minus a restocking fee up to 25%, and the customer will be responsible for all shipping costs. The original product must be returned in “As New” and “resellable” condition, in the original packaging and with a Return Authorization provided by the customer service department at Rocky Mountain Tanks. Any returned item that does not meet all three conditions will still be considered the property of the end user; and will be shipped back to the end user at the end user’s expense. No refund will be provided for any product returned that does not meet all three conditions.